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NAILX Beauty Supplies 2015 Limited (“NAILX”) Returns Policy
While the Consumer Guarantees Act and Fair Trading Act provide the basis for NAILX’s returns policy, we in fact go above and beyond the expectation of these two statutory laws. NAILX offer one month right of return. For a product to be returned under our policy, that product must be in a resalable condition unless faulty or otherwise defective. It’s this policy that provides you peace of mind while shopping at NAILX
Restrictions and Exceptions
As a result of copyright laws and hygiene issues a refund or exchange is only available for the following products if the product is defective:
• Consumables (perishable products – some Health and Beauty/Pharmacy products)
• Kits (where packaging is opened and items missing)
• Electric Filing Drills (when packaging is opened and items missing).
NOTE: These products are still guaranteed under the Consumer Guarantees Act.
Consumer Guarantees Act 1993
The Consumer Guarantees Act sets out minimum standards for goods sold by NAILX. In the event that goods sold are deficient or are faulty, the retailer has the obligation to repair, replace or refund.
Fair Trading Act 1986
The Fair Trading Act is designed to protect the customer from being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act 1986.
There are five options available for our customers who would like to return a product –
If a product is unsatisfactory, we can offer to exchange it for another one (i.e. a different size or colour etc) or another product of the same value. Proof of purchase is required in order to get an exchange. Please note, as mentioned above, products returned or exchanged must be in a resalable condition with packaging intact and all labels etc returned with the item.
2. Money Back Guarantee
Our Money Back Guarantee is a key aspect of our business. If a customer has proof that they purchased the goods from our store within the last month they may obtain a refund. A refund will be made in the same tender as the original purchase. Please note that purchases made by cheque need seven days to clear before we can refund and as mentioned above, that product returned must be in resalable condition unless faulty or otherwise deficient. The Money Back Guarantee does not apply to products where the products are faulty or damaged due to manufacturing faults we will either: (i) replace the products; or (ii) repair the product under the manufacturers guarantee; (iii) give you a full refund.
3. Branded Imports
These products are covered by our Money Back Guarantee or relevant product warranties.
4. Credit Note
The issuing of credit notes provides an alternative to a refund or exchange. These credit notes can be used to purchase anything from NAILX. Credit notes cannot be exchanged for cash and will not be generated for amounts less than $5.00.
5. Goods returned with no cause for refund or cancelled orders already processed.
Goods can be returned only if in their original condition and unused. The cost of courier can not be refunded. If an order is cancelled after being processed and packed and not shipped a re-stocking fee of $8.99 plus GST will apply.
If the returned product is still under warranty, the repair will be at our expense. There may be an assessment fee on electrical items which includes E-Files. If the product is out of warranty, then we can still have the product repaired, however the cost of the repair will be charged to the customer.